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February 9, 2009 10:23 PM quote 
Submaker is offline Submaker
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Join Date: Feb 2009
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 Bad prepared food

I have a sub shop and we make/cook all our products. I am not there for evening shift. When pots of meatballs are being heated up, they sometimes get burnt and put out for sale. This has started to become a chronic problem. I am at the point of making the shift that burns the pot, pay for the product. Can I do this?

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February 10, 2009 12:03 AM quote 
Brandon94275 is offline Brandon94275
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Join Date: Feb 2003
Location: Wichita, KS
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No. You can't charge staff for broken (burned) equipment or product according to federal labor guidelines. It's not ethical either.

No offense, but what you have is not a staff issue, it's a training and/or management issue. You either haven't trained your staff properly, haven't taught them your standards, or aren't managing them properly. If there is a manager on duty at night, they should be responsible for quality control. If there isn't anyone in charge, then you have a rudderless ship that is bound to crash into some reefs, and no accountability.

There is an easy fix to this problem. Put someone in charge of that shift. Teach them how to properly heat up meatballs. Instill your standards for quality in them. Hold them accountable when they screw up by reprimanding them. Replace them if they can't fix the problem. I apologize for being so blunt.

Brandon O'Dell
O'Dell Consulting
phone: (888) 571-9068
email: brandon@bodellconsulting.com
web: http://www.bodellconsulting.com
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February 10, 2009 10:25 AM quote 
BurgerMan1 is offline BurgerMan1
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Join Date: Jun 2003
Location: just outside of Charlotte NC
Posts: 2007
 

I agree with Brandon.

You may also try filling your warming pan with a small amount of water and packaging your meatballs in a gallon size plastic zip lock bag.  Place the bag in the warming pan filled with water.  This should keep it form burning.  Cleanup is easier because you just throw the bag away.

Your manager on duty should be doing temperature checks on all food product and equipment at least every two hours.

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February 10, 2009 4:42 PM quote 
Subguy is offline Subguy
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Join Date: Feb 2009
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Thanks for the replies. I was kind of ranting with my post. Don't worry about being blunt Brandon, I have been trying to deal with the shift supervisor on this issue among others. I had a mystery guest go in last night and found out a lot. Seems he had been playing the role while I am there, but the minute the car is out of site....

Anyways I really appreciate the feed back.

 

February 16, 2009 8:04 PM quote 
jlaw0082 is offline jlaw0082
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Join Date: Feb 2009
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Sounds like it is time for a new night supervisor. If these things are happening, what else is going on?

All times US/Eastern. Current date and time: November 21, 2009 3:55 AM



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